To ensure that you obtain the appointment time you desire, we advise making reservations in advance. A valid credit card is required at time of booking. Please note we do have a strict cancellation policy*
We accept VISA/MC/AX/CASH & CHECKS. We only accept local checks and must have a valid CA drivers license. Any returned checks will be subject to a $35.00 fee.
PREPAID PACKAGES, PROMOTIONS, & SPECIALS
To take advantage of our skin care packages we require that payment must be paid in full to Valley of the Moon Skin Care.
There are no additional discounts added on top of any prepaid packages, promotions, or specials. Prepaid packages must be used by same client, all appointments pre-booked and utilized within a specific timeframe depending on treatment package.
Our referral program is a great way to save you money. Refer a friend in for a facial or massage & enjoy 20% off your next non- discounted facial or massage treatment. 20% can not be applied to specials, packages or product purchases. 20% discount is applied to one treatment.
CANCELLATION & RESCHEDULING
Please cancel appointments within 24 hours by calling 707-595-0116 or through email at . You can also click on our contact page and email us from there.
Keep in mind we block off this time for you & please understand that when you forget, change or cancel your appointment without giving us enough time or any notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.
-Notification given at least 24 hours prior to your appointment will receive no charge
-Notification given less than 24 hours prior to appointment time will result in 50% charge of the service booked.
-Failure to not show for your appointment i.e. “ No Show” will result in a 100% charge of the reserved service amount.
-Incidents in excess of 3 times will result in the need to pay up front for scheduled services.
-All clients must have a valid credit card on file to book an appointment
Please note- Failure to pay for a missed appointment or last minute cancellation we will not be able to book you for a future appointment until payment is current.
If you are running late keep in mind that we must finish treatment at the original end time, so that the next client is not delayed. You will be responsible for full service charge.
If first time client please arrive 10 minutes early so that we can make sure all proper paperwork is filled out.
If returning client please arrive 5 minutes early so we can get treatment started on time.
For your relaxation please keep cell phones on silent.
If you have a health condition or concern please call before and ask if treatments are right for you. Some health conditions we will ask for a doctors release.
We do accept SPA FINDER. It can only be used towards services. Can not be used for product purchases, treatment packages or as gratuity. We do require a valid credit card at time of booking and will need to validate gift card prior to service.